Cosmetic Surgery Patient Information
At your first consultation, you will meet an Andie Mcleans Clinic Surgeon and your nominated Patient Support Officer who will facilitate your association with Andie Mcleans Clinic and our partners. Your Patient Support Officer is not a clinician or a sales person. Your Surgeon will discuss all clinical matters. (See below)
At Andie Mcleans Clinic we encourage people to take as much time as possible, in their consultations. Therefore your consultation is never rushed. We also offer a chance for second consultation or even a second opinion form another surgeon if you so desire. Our aim is to carefully listen to your needs and provide thoughtful consultation.
Deciding to enhance your appearance is an important decision so naturally you will want to place it in the safe hands of one of our experts who will help and guide you in making your decision.
What Experience and Qualifications Does Your Surgeon Have?
All of the surgeons working at and with Andie Mcleans Clinic are fully registered with the General Medical Council, and all are obliged to maintain full private practice medical indemnity insurance with the Medical Defence Union, the Medical Protection Society or other appropriate insurers.
Since April 2002, private healthcare has been regulated by the Healthcare Commission (HCC). HCC has laid down a strict criteria for surgeons allowed to perform cosmetic surgery. All Andie Mcleans Clinic surgeons meet the standards set by HCC. They are all either Fellows of the Royal College of Surgeons (FRCS); and/or specialist trained. They also hold membership of appropriate cosmetic surgery organisations such as the British Association of Plastic Surgeons (BAPS) or Cosmetic Surgeons (BACS); or alternatively, a comparable overseas organisation. All the surgeons working at Andie Mcleans Clinic are specialists and you are very welcome to ask the surgeon performed.
You are very welcome to see a surgeons' CV and ask about his or her experience.
What Will Happen During Your Consultation With the Surgeon?
The consultation with your surgeon is designed to ensure that you have the time to discuss all aspects of the treatment you are considering.
In order to achieve this aim your surgeon will:
What Questions Should You Ask?
Please read the attached list carefully and ensure that you get to know the answers to all these important questions before going ahead with surgery.
Cosmetic Surgery: Associated Risks and Conditions
Any operation carries with it the risk of complications. The fact that cosmetic surgery is voluntarily undertaken does not mean that complications may not occur. Your surgeon will discuss the main potential risks of surgery during your consultation. The general risks are as follows.
1. Pain & Discomfort:
2. Bruising & Swelling:
4. Changes in Sensitivity:
6. Location and Variable Nature of Scar:
7. Revision and Refinement:
The Importance of Your Medical History:
Providing the full and complete medical history is essential for your personal safety. Your surgeon is only able to provide you with the best advice if you provide him with every aspect of your past medical history; including illnesses; operations; drugs; allergies and any significant family history of disease. If you withhold any relevant information then you are potentially placing your own well-being at risk.
Following your consultation and a review of your past medical history, the surgeon will choose the pre-operative tests he or she considers appropriate to your procedure, these are usually performed by your clinic nurse. The majority of pre-operative tests are routine blood tests. However, if necessary, the surgeon may request further tests including an ECG, various x-rays and scans or an anaesthetic assessment. These further tests may occasionally involve additional fees, although all routine tests and screening programmes are included in your inclusive fee package.
The Role of Your Gp:
Your GP is responsible for your day-to-day healthcare and Andie Mcleans Clinic strongly recommends that you keep him/her advised if you are going to proceed with cosmetic surgery. However, you have every right to keep the matter private if you wish to do so. In certain circumstances, it may be absolutely necessary, prior to surgery, for your surgeon to contact your GP and/or any other relevant specialist that you may have seen previously. This is entirely for your own medical safety. We will require your written consent to contact your GP.
What Arrangements Should I Make if Proceeding With Surgery?
Andie Mcleans Clinic provides a comprehensive booking and administrative service to ensure that you obtain your surgery quickly and efficiently. The process is as follows:
1. Arrange a suitable date for your operation with your Patient Support Officer. Think carefully, taking into account the following:-
2. Ensure your GP has been informed of your planned surgery.
3. Arrange to attend for your pre-operative screening with a nurse; and any other tests deemed necessary by the surgeon or anaesthetist.
4. Arrange your transport to the hospital and back home again. Andie Mcleans Clinic can help arrange this for you if necessary. On no account can you drive or travel home alone. Failure to arrange transport home, by a nominated responsible person, may result in the operation being postponed.
5. Prepare an overnight bag to take with you. Read your pre-operative instruction sheet before the day of surgery. This will help prepare you for the operation and suggest what to bring with you and what to leave at home.
6. Call your Patient Support Officer if you need any help or reassurance.
7. Inform your clinic nurse or Patient Support Officer if you have a fever, flu symptoms or a cold, or any other signs of an infection prior to surgery.
Post - Operative Care:
Andie Mcleans Clinic provides a comprehensive post-operative care service to ensure your recovery is as swift and problem free as possible:
The Consent Form and What It Means:
The consent form is designed to ensure that before your operation you and your surgeon are fully agreed as to the procedure that has been planned for you and that you understand all the potential benefits and complications. You will not be able to proceed unless this form is completed.
Period of Reflection:
Cosmetic surgery is a purely elective procedure and careful consideration should be given to both the potential benefits and the risks, before making a decision to proceed. Andie Mcleans Clinic recommends that, following consultation with your surgeon, you allow a period of at least fourteen days before making such a decision.
How to Make Suggestions or to Complain:
In the unlikely event that you are unhappy with any aspect of your treatment please contact your patient support officer who will, in the vast majority of cases, be able to resolve the difficulty. If you make a written complaint we will give a written acknowledgement within 2 working days of receipt of your letter. A full response will be made within 20 working days of receipt of the complaint, or where the investigation is still in progress, a letter explaining the reason for the delay will be sent to the complainant and a full response made within 5 days of a conclusion being reached. A copy of the Company Complaints Policy is available from the Patient Support Manager. We encourage you to provide us with any comments or suggestions you may have about the clinic. A patient satisfaction form will be provided after the surgery to help you to do this. Meanwhile feel free to speak to the manager or write to us with any comments.
: Any deposits paid before a consultation with the surgeon are fully refundable. Fees paid are partially refundable if surgery is cancelled. Andie Mcleans Clinic will charge or retain the following sums to cover costs if surgery is cancelled within the following time periods:
Readmission Policy (for up to 3 Years After Your Operation):
If, after your operation, you and your surgeon agree that further surgery (as part of the original procedure) is necessary to assist you in achieving the results originally anticipated, Andie Mcleans Clinic and our partners will provide all surgical and hospital services, and nursing care free of charge. If however, your surgeon decides that the results of a surgical procedure are acceptable within the normal limits of surgery, then further surgery at no cost may not be possible. This facility is available to all full-fee paying patients.
After 3 Years:
Even after 3 years, Andie Mcleans Clinic wants to be able to provide continuing aftercare on the most reasonable basis possible. To ensure this, we will assess separately the circumstances of each patient in determining the basis on which further surgery may be provided.